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Shipping Policy

Shipping Policy

Effective Date: April 22, 2025

1. Introduction

At Prime Home Gear ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://primehomegear.com.

2. Shipping Destinations

Countries We Ship To:

  • United States (currently our primary shipping region)

Future Expansion:
We are working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Free standard shipping on all orders over $50
  • $5 flat rate shipping for orders under $50

International Shipping:

  • Currently not offered, but we are exploring this option for future expansion.

Customs and Duties (Future International Orders):

  • May be subject to customs fees, import duties, taxes, or other charges. These are the customer’s responsibility.

No Hidden Fees:

  • All shipping costs are calculated and displayed at checkout.

4. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • Orders placed before 3:00 PM PST will begin processing the same day.
  • Orders placed on weekends or holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–2 business days

Delivery times are estimates and may vary due to factors such as weather, carrier delays, or supply chain disruptions.

6. Shipping Methods and Carriers

Carriers:

  • UPS, FedEx, USPS

Tracking:

  • All orders include tracking information, provided via email once your order has shipped.

Insurance:

  • Shipments are insured against loss or damage. Please contact us promptly if any issues arise.

7. Order Tracking

You will receive an email after your order ships containing:

  • Tracking number
  • Carrier name
  • Link to track your package

For tracking assistance, contact our Customer Service Team.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • If your package is delayed beyond the estimated time, contact us at support@primehomegear.com or 831-243-5577.
  • If tracking shows delivery but you haven’t received it:
    • Confirm your shipping address
    • Check with neighbors or building management
    • Contact us for help

8.2 Damaged Packages

  • Report damage within 7 days by emailing support@primehomegear.com with photos of the damaged packaging and items.
  • We will arrange a replacement or refund as appropriate.

9. Missing Items

  • Report missing items within 7 days of receiving your package.
  • Provide your order number and details of the missing item(s).
  • We will investigate and resolve the issue promptly.

10. Return and Refund Policy

  • Returns accepted within 30 days of delivery.
  • Items must be unused, undamaged, and in original packaging (exceptions may apply for personalized items).
  • Return Shipping Costs:
    • Customer pays return shipping if returning by choice.
    • We cover return shipping if the error is ours (e.g., defective or incorrect item).
  • Refunds processed within 14 days of receiving the returned item.

See our full Return and Refund Policy for more details.

11. Incorrect Address

  • Customers are responsible for providing accurate shipping information.
  • If a package is returned due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply).

12. International Customs and Duties

  • If international shipping becomes available, shipments may require customs clearance, which could cause delays.
  • Import duties, taxes, and related charges will be the buyer’s responsibility.
  • Customs policies vary; check with your local customs office for details.

13. Contact Information

For any shipping questions or concerns, contact us:

  • Email: support@primehomegear.com
  • Phone: 831-243-5577
  • Company Address: [Insert Company Address]
  • Hours: Monday to Friday, 9 AM – 3:30 PM PST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website. Please review this policy periodically.

 

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