Shipping Policy

Effective Date: August 4, 2025

1. Introduction

At Prime Home Gear ("we," "us," or "our"), we are committed to providing a reliable, transparent, and stress-free shipping experience for our customers. This Shipping Policy outlines how we handle shipping, delivery timelines, and what you can expect after placing an order on https://primehomegear.com.

2. Shipping Destinations

We currently ship to:

Continental United States (48 states)

Please note: We do not currently offer international shipping.

We are actively working to expand our delivery areas. Check back for future updates.

3. Shipping Costs

Domestic Shipping (USA):

Many of our high-ticket items include free shipping, which will be clearly noted on the product page.
Flat Rate Shipping: If applicable, a flat fee will be calculated at checkout for certain bulky or oversized items.

No Hidden Fees:
All shipping costs are calculated and disclosed during checkout. Taxes may apply depending on your shipping address.

4. Order Processing Time

Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday).
Cut-Off Time: Orders placed before 12:00 PM PST begin processing the same business day.
Weekend/Holiday Orders: Orders placed on weekends or public holidays will begin processing the next business day.

5. Estimated Delivery Time

Estimated delivery: 7–14 business days. Timelines may vary based on product and supplier.

6. Shipping Methods and Carriers

We partner with trusted carriers and fulfillment partners to ensure safe and efficient delivery.

Domestic Carriers:

FedEx
UPS
Curbside Freight (for large or heavy items)

Tracking:
All orders come with a tracking number sent via email once your shipment is on the way.

7. Order Tracking

You will receive:

A tracking number
A link to view your order status
Carrier information

Track your order at: https://primehomegear.com/pages/track-order

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated timeframe, contact us at support@primehomegear.com or call 831-243-5577.
If marked as delivered but not received:
- Double-check your address
- Ask neighbors or building staff
- Contact us for assistance

8.2 Damaged Packages

Take clear photos of damage (box + product)
Report it within 7 days to support@primehomegear.com
We will arrange a replacement or refund as appropriate

9. Missing Items

Contact us within 7 days of delivery
Include your order number and what’s missing
We’ll investigate and ship the missing item or issue a refund

10. Return and Refund Policy

Returns accepted within 30 days of delivery
Items must be unused and in original packaging
Some items may be non-returnable (e.g., custom orders, cold plunge tubs after use)

Return Shipping Costs:

Customer responsibility unless the product is defective or incorrect
If it’s our error, we’ll cover the cost

Refunds:

Processed within 7–14 business days after item is received
Refunded to the original payment method

For more details, visit: https://primehomegear.com/policies/refund-policy

11. Incorrect Address

Please double-check shipping details before placing your order
If a package is returned due to incorrect address, you may be responsible for reshipping fees

12. Freight Delivery Notes

Some items (e.g., pool tables, saunas, massage chairs) may ship via freight and will require:

A valid phone number for delivery appointment
Someone 18+ present to receive and inspect the package
Curbside delivery only (unless white glove service is arranged)

13. Contact Us

If you have questions about your order or shipping status, contact us:

Email: support@primehomegear.com
Phone: 831-243-5577
Website Contact Page: https://primehomegear.com/pages/contact-us

Customer support hours: Monday–Friday, 9 AM to 5 PM PST

14. Changes to This Shipping Policy

We may update this policy at any time. Changes are effective immediately upon posting on our website.

Thank you for shopping at Prime Home Gear.
We’re committed to delivering high-end products with the best possible service.